PIN vzw helps newcomers in Flanders to get a good start. Their main project is called Toeleiders. 

Toeleiders are people that have been in Flanders for a few years, and that now help newcomers become self sufficient.

The team of PIN is growing fast. Many Flemish cities want to have toeleiders to help them out.

To make this growth manageable, PIN asked me to help them with better tooling.

The first week, I embedded myself to understand the organization.

First things first, in order to support the rapid growth, PIN was in need of smoother internal communication tools.

Together we:

  • Moved to the Google Suite for email and calendars.
  • Created an intranet to share common info with employees.
  • Created a custom time tracking system with Google forms and spreadsheets.
  • Trained toeleiders and personnel.

After these practical things were solved, we could get to the work that makes a real difference: improving the way toeleiders can share information with newcomers about practical things in their city.

With the PIN team we defined and designed a website full of practical info.